free next day shipping on orders over £30.00
Telephone orders 0161 666 9687
free next day shipping on orders over £30.00
Telephone orders 0161 666 9687
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These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which You Interact with Us, and which Goods are sold by us, Our Websites, and via our Contact Centre. Please read these Terms and Conditions carefully and ensure that You understand them before Interacting with Us including purchasing or ordering any Goods from us. We recommend that You retain a copy of these Terms and Conditions for future reference. By Interacting with Us via Our Websites, our Stores and/or Our Contact Centre You agree to these Terms and Conditions.
If You do not agree to comply with and be bound by these Terms and Conditions, You must not Interact with Us, including purchasing or ordering Goods from Us or Our Partners. These Terms and Conditions, as well as any and all Contracts are in the English language only. These Terms and Conditions may change at any time and any changes will take effect on the date they are published on Our Websites. Please check for updated versions of these Terms and Conditions every time You visit Our Websites. All Goods, promotions, offers, and pricing are subject to availability, location, delivery or collection or other delivery restrictions, and the method of purchasing or ordering.
1.Information About Us
Our Websites, Our Contact Centre are operated by Pantheon Products Ltd a limited company registered in England under 14868861 whose registered address is 5 Marlborough Street, Chorley, England, PR6 0DT.
2. General Terms and Conditions
2.1 Your Account
2.1.1 You will require an Account in order to fully Interact with Us including placing Orders.
2.1.2 An Account holding data and information about You may be created by Us at the time of You providing Us with Your name, or email address, or telephone number, or any other personally identifiable information about You via Our Websites, Our Contact Centre.
2.1.3 You must be over 18 years of age to attempt to place an Order.
2.1.4 When creating an Account, the information You provide must be accurate and complete. If any of Your information changes at a later date, it is Your responsibility to ensure that Your Account is kept up to date, using the facilities available within Our Websites.
2.1.5 We will provide access via Our Websites for You to view and edit some data and information held in Your Account. In order to access these facilities within Our Websites, You will be asked to set a password. We recommend that You choose a strong password in order to protect the data and information held within Your Account. It is Your responsibility to keep Your password safe. If You believe Your Account is being used without Your permission, You must contact Us immediately.
2.1.6 We will not be liable for any unauthorised use of Your Account.
2.1.7 You must not use anyone else’s Account.
2.1.8 You must not share Your Account with anyone else or give Your permission for anyone else to use Your Account.
2.1.9 Any personal information provided in, for, or registered in connection with Your Account will be collected, used, and held in accordance with Your rights and Our obligations under the UK Data Protection Act 2018 and the General Data Protection Regulation 2016, as set out in these Terms and Conditions.
2.1.10 You may choose to save Your credit/debit card information or other payment methods within Your Account for You to use in order to attempt to place future Orders. You can manage which payment methods are saved for this purpose using Our Websites. We will not be held liable for any Losses that You may incur due to unauthorised access to Your Account that involves the fraudulent use of saved payment methods causing You financial loss.
2.1.11 We may log all payment attempts and details of these including credit/debit card information within Your Account for the purposes of fraud prevention
2.2 Age Restrictions
2.2.1 You may only purchase age-restricted Goods from Us if You exceed the age of the restriction.
2.2.2 Some of the Goods We and sell have an age restriction placed upon them which will be clearly published on Our Website or informed to You before You Order or purchase Goods from Us or Our Partners. As it is an offence to attempt to buy an age-restricted Good when under the required age, by ordering or purchasing such Goods You are confirming that You are of the required age to receive and use the Goods.
2.2.3 It is an offence to attempt to buy any such Goods on behalf of an underage third party. Therefore, any person ordering or purchasing any Goods for a third party certifies that the intended recipient of the Goods is of the appropriate age to receive and use the Goods.
2.3 Business Customers
2.3.1 We do not endorse or warrant the use of any Goods sold by Us for commercial or business use.
2.3.2 We are unable to supply You additional invoices, receipts, or other documentation over and above the standard Order Processing Notification provided to You should You place an Order.
2.3.3 We are unable to supply additional invoices or receipts over and above the standard Store Receipt provided to You should You place a Manual Order or make an Off-The-Shelf Purchase.
2.3.4 We do not participate in any scheme that allows VAT to be removed from Your Order, Manual Order, or Off-The-Shelf Purchase at the point of ordering or purchasing. If You have a legal reason for deducting VAT from Your purchases, then You will be required to make Your own claims for VAT overpaid to the relevant tax authority.
2.3.5 We do not authorise resellers to create an Account, to place Orders, to place Manual Orders, or make Off-The-Shelf Purchases without Our express written consent. Any Order, Manual Order, or Off-The-Shelf Purchase made by a reseller who plans to or does resell the Goods will lose all rights to cancel, edit, or return any Goods ordered or purchased from Us and lose any and all entitlements to any refund in the case of change of mind, damaged, faulty, or incorrect Goods. We reserve all rights to cancel any Order, Manual Order, or Off-The-Shelf Purchase under such circumstances at Our sole discretion and at any time.
2.4 International Customers or Transactions
2.4.1 We do not accept any liability for any customs fees, tariffs, duties, or fines that You may incur when purchasing or ordering Goods from Us or Our Partners.
2.4.2 We do not accept any liability for any Goods seized, delayed, or destroyed by customs or enforcement agencies.
2.4.3 Any payment or refund due to You will be paid to You in the same currency in which You originally paid for Your Order, Manual Order, or Off-The-Shelf Purchase.
2.4.4 Any Order You place with Us or Our Partners via Our Websites or Our Contact Centre will be treated as an Order taking place in the United Kingdom, specifically England. The applicable tax in the jurisdiction of England will be applied to the total value of the Goods. You will be responsible for any taxes, charges, levies, assessments and other fees of any kind imposed on the purchase of the Goods by other jurisdictions.
2.5 Goods, Pricing and Availability
2.5.1 We make all reasonable efforts to ensure that all descriptions in English and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
2.5.1.1 images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
2.5.1.2 images and/or descriptions of packaging are for illustrative purposes only; the actual packaging of Goods may vary;
2.5.1.3 Our Content including, but not limited to, images and videos relating to Goods may include representations of other artefacts, props, accessories, property or other Goods in order to create a context for the Goods on offer. Unless otherwise stated, all artefacts, props, accessories, property, or other Goods featured in Our Content should be regarded as excluded from the Goods on offer;
2.5.1.4 there may be slight variations in the size, weight, dimensions and measurements of the Goods indicated on Our Website and/or the packaging of the Goods; and
2.5.1.5 Our Partners are responsible for the accuracy of all their Partner Content published on Our Websites.
2.5.2 Where appropriate, You may be required to select the required size, model, color, number, of the Goods that You are ordering or purchasing.
2.5.3 We neither represent nor warrant that Goods will be available.
2.5.4 All prices are checked by Us when We process Your Order, Manual Order, or Off-The-Shelf Purchase. In the unlikely event that We have published incorrect pricing information via Our Websites, via Our Contact Centre,, We reserve the right to refuse or cancel all or part of Your Order, Manual Order, or Off-The-Shelf Purchase
2.5.5 We make all reasonable efforts to ensure that all prices published by Us are correct at the time of publication. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not retrospectively affect any Order or Manual Order that You have already placed unless as detailed in Clause 2.5.4 above, the pricing shown was incorrect.
2.5.6 In the event that the price of Goods You have ordered changes between Your Order or Manual Order being placed and Us taking payment in full for that Order or Manual Order, You will be charged the price published at the time of placing Your Order or Manual Order unless as detailed in Clause 2.5.4 above, the pricing shown was incorrect.
2.5.7 All prices published by Us include VAT (where applicable).
2.5.8 Delivery, collection, or other delivery charges are not included in the price of Goods published by Us. Please see Our Websites for full details of Our delivery, collection, and other delivery options and related charges applicable to Orders. Delivery, collection, and other delivery options and related charges applicable to Manual Orders will be specified on the Manual Order Form provided to You at the time of placing Your Manual Order. Our Range Plus Partners may include delivery charges in the price of Goods published on Our Websites and label the Goods as “Free Delivery”.
2.5.9 Where available, the applicable delivery, collection, or other delivery options and related charges will be presented to You as part of the ordering process.
2.5.10 Prices that are reduced for sales and promotional reasons are only valid for the period specified.
2.5.11 There may be circumstances in which prices differ depending on the method of purchasing or ordering (i.e. via Our Websites, via Our Contact Centre, ) due to special promotions or clearance initiatives.
2.6 Manufacturer’s Warranties
2.6.1 Certain Goods may be provided with a manufacturer’s warranty. For further details and terms, please refer to the manufacturer’s warranty documentation supplied with the Goods.
2.6.2 The manufacturer’s warranty exists in addition to Your legal rights as a consumer (that the Goods match their description, that they are of satisfactory quality and that they are fit for purpose). For Goods that do not match their description, are not of satisfactory quality, or are not fit for purpose, You may be entitled to return Goods to Us in accordance with Clause 5.2.1.
3. Returns, Refunds & Cancellations
3.1 Change of Mind
3.1.1 You may withdraw (cancel) Your pre-contractual offer to purchase or order Goods at any time prior to an Order Acceptance Event unless Your Order is exempt from this privilege under the terms set out in Clause 3.1.9 below.
3.1.2 You have the right to a 14 day Change of Mind Period within which You may cancel the Contract or cancel or return all or part of Your Order, for any reason, unless the Goods within Your Order that You wish to cancel or return are exempt from this privilege under the terms set out in Clause 3.1.9 below, or provided to You under the terms set out in Clauses 2.1.2 or 2.1.3.
3.1.3 For Orders, the Change of Mind Period begins on the earlier of the following events: (i) once the first Order occurs in relation to Your Order, or (ii) 48 hours after We send You an Order Processing Notification where We have not subsequently informed You of intention to cancel all or part of Your Order, i.e. when the Contract is formed.
3.1.4 The Change of Mind Period lasts for whole calendar days. If, for example, You notify Us of Your intention to return Goods to Us using the Returns Authorisation Process at 23:59 on the final day of the Change of Mind Period, Your cancellation will be valid and accepted.
3.1.5 Should You wish to return all or part of Your Order during the Change of Mind Period, You must inform Us of Your decision to cancel, or Your decision to return all or part of Your Order using the facilities available within Our Websites.
3.1.6 If You wish to exercise Your right to cancel during the Change of Mind Period and delivery of the Goods has started, for example the Goods have been provided to a courier but the Goods have not yet been received by You, You must reject the Goods when the courier service attempts to deliver the Goods to You before any refund payment will be made. Should You accept the Goods when the courier service attempts to deliver the Goods to You, You must return the Goods at your sole cost.
3.1.7 If You are returning Goods due to a change of mind, the Goods must be returned in the same original, un-used, and re-saleable condition otherwise they may not be accepted.
3.1.8 You will lose Your right to cancel or return Goods within the Change of Mind Period in the following circumstances:
3.1.9.1 if the Goods are sealed for health or hygiene reasons and You have unsealed those Goods after receiving them;
3.1.9.2 if the Goods consist of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software and You have unsealed the Goods after receiving them;
3.1.9.2 if the Goods have been inseparably mixed with other items (according to their nature) after You have received them;
3.1.9.3 Goods have been personalised, sourced specifically for you, or made to Your specification;
3.1.9.4 You have assembled the Goods and/or started using the Goods;
3.1.9.5 You have unreasonably damaged the packaging of the Goods over and above opening the packaging for inspection purposes.
3.1.9.6 You have damaged the Goods,
3.1.10 If You wish to exercise Your right to return all or part of Your Order during the Change of Mind Period, You must return Goods no later than: (i) 14 calendar days from the day on which You received them; or (ii) 14 calendar days after the day on which You inform Us that You wish to return the Goods, whichever is the earlier. You may return the Goods or, at the sole discretion of Us or the Goods may be collected from you.
3.1.11 If You wish to exercise Your right to return all or part of Your Order due to a change of mind, We reserve the same rights to deduct a return/collection fee from Your total refund as set out in Clauses 4.6.13 and 4.6.14.
3.1.12 You will be unable to cancel or return any Goods ordered or purchased outside of the Change of Mind Period due to a change of mind.
4.2 Faulty, Damaged or Incorrect Goods
4.2.1 We must provide Goods that are of satisfactory quality, fit for purpose, as described at the time of purchase subject to the terms set out in Clause 2.5, in accordance with any pre-contract information We have provided, and that match any samples or models that You have seen or examined . If any Goods You have purchased do not comply and, for example, have faults or are damaged when You receive them, or if You receive incorrect Goods, You must contact Us as soon as reasonably possible and in any case no later than 30 days of receipt of the Goods, to report the fault, damage or error, and to arrange for a repair, replacement, or refund.
4.2.2. If You have reason to believe that any faults or damages in the Goods are due to any actions or omissions by the courier delivering such Goods, You must contact Us as soon as reasonably possible, and in any case no later than 14 days of receipt of the Goods to report the fault or damage.
4.2.3. Where You have notified us according to Clauses 4.2.1. and/or 4.2.2 above, You:
4.2.3.1. have a duty to not make any further use of the Goods and if you do make any further use of such Goods after giving such notice, We and Our Partners shall not be liable for any breach of warranty in relation to any defect in such Goods.; and
4.2.3.2 will make the Goods available for collection by Us, or to return them as agreed (if the case) and allow for a reasonable opportunity of examining such Goods.
4.2.4 In the event that the Goods sold to You do not conform with the terms set out in Clause 4.2.1 and We agree that it is not due to Your operation, use or handling of the Goods that is the cause, beginning on the day that You receive the Goods, You have a 14 calendar day right to reject the Goods and to receive a full refund. Alternatively, You may request a repair of the Goods or a replacement. Should a repair or replacement be agreed, We will bear any associated costs and will carry out the repair or replacement within a reasonable time. In certain circumstances, where a repair or replacement is impossible, disproportionate, or not commercially viable, We reserve the right to instead offer You a full refund.
4.2.5 If You request a repair or replacement during the 14 calendar day rejection period as detailed in Clause 4.2.4 above, that period will be suspended while We carry out the repair or replacement and will resume on the day that You receive the replacement or repaired Goods. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days. If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time), You may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund. If You exercise the final right to reject the Goods more than six months after You have received the Goods, We may, acting reasonably and at our sole discretion, reduce any refund to reflect the utility that You have derived from the Goods during the period You have possessed them.
4.2.6 You will not be eligible to a repair, replacement, or refund under the terms set out in Clauses 4.2.4 or 4.2.5 if We informed You of the fault(s), damage or other problems with the Goods before Your purchase of the them and it is because of the same issue that You now wish to return them; if You have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from Your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless or accidental damage. You may not return Goods under the terms set out in Clauses 4.2.4 or 4.2.5 merely because You have changed Your mind.
4.2.7 If You are returning Goods due to them being incorrect, damaged or faulty then they must be returned in the same condition that they were provided to You, or in such a condition whereby the only deterioration was required in order to detect the fault, otherwise they may not be accepted.
4.2.8 Where You have ordered Goods from Us ,when You collect the Goods it is Your responsibility to check that the Goods are of a satisfactory quality, are fit for purpose, and are as described.
4.2.9 Should You reject the Goods more than a month after You received the Goods, may, acting reasonably and at our sole discretion, reduce any refund to reflect the utility that You have derived from the Goods during the period You have possessed them.
4.3 Products classifications
4.4 Returning Goods following an Order
4.4.1 Should You wish to return Goods that were delivered to You as a result of a Website Order, in accordance with the terms set out in Clauses 4.1 or 4.2, You must notify Us within 28 calendar days following the date of the Order Processing Notification, or within 14 calendar days following the actual date of the delivery of the last instalment of Goods (whichever is later). In the case of Goods sold to You by Us, You should notify Us of Your intent to return the Goods using the Returns Authorisation Process.
4.4.2 If the Goods you wish to return is not categorised under Clause 4.3.2 , You must complete the Returns Authorisation Process and You must action the return using the Agreed Return Method. Should the Agreed Return Method involve action by Us to collect any Goods from You, We or Our Partner will contact You within 7 days to arrange such actions and reserve the same rights as outlined in Clauses 4.6.12 and 4.6.13.
4.4.3 Should You wish to return Goods that were delivered to You as a result of Your Order in accordance with the terms set out in these Terms and Conditions, including but not limited to Clause 4, however You fail to use the Returns Authorisation Process, We reserve the right to refuse to refund You. Furthermore, You will be liable for any costs which You incur including any transport or carriage costs of the Goods from You to Us . We may be unable to refund You and will dispose of the Goods in any way seen fit including destruction, retention, or resale if the returned Good either cannot be located or linked to You.
4.4.4 On completion of the Returns Authorisation Process, You will be notified of how to return the Goods, of which there may be several options provided at Our discretion and depending on the nature of Your Order and the Goods You wish to return. If there is only one option, You must select this and agree this forms the Agreed Return Method. If there are several options available, You must select one and agree this forms the Agreed Return Method.
4.4.5 Once You have selected the Agreed Return Method using the Returns Authorisation Process, You must then return the Goods using the Agreed Return Method.
4.4.6 Should You return Goods in a different manner or method to the Agreed Return Method, We reserve the right to refuse to refund You if the returned Good either cannot be located or linked to You.
4.5.1 Should You wish to return Goods to Us that were delivered to You as a result of Your Order in accordance with the terms set out in Clauses 4.1 or 4.2, and the Agreed Return Method is to return the Goods , it is Your responsibility to ensure that the Goods are packaged properly and carefully so that no damage is caused to them. Failure to do so may result in Your returned Goods being refused and/or any refund due being reduced in value.
4.5.3 You may not physically bring Goods You wish to return to Our Customer Returns Centre in person. All Goods returned to Our Customer Returns Centre as the Agreed Return Method must be delivered by courier or post, or any other method that We have explicitly agreed to at Our sole discretion.
4.5.4 Should You return Goods to Our Customer Returns Centre, it is Your responsibility to ensure that the correct and valid Order Reference is clearly marked on the outside of the package(s) containing the Goods.
4.5.5 Should You attempt to return Goods to Our Customer Returns Centre and the Goods are lost during transit from You to Us, We reserve the right to refuse to refund You. The burden of proof is Yours to prove that the Goods were sent to Us and to ensure that they were returned safely and were not damaged in transit.
4.5.6 Should You return Goods to Our Customer Returns Centre, We will process Your returned Goods as soon as possible and in any event within 14 calendar days following the date of receipt of the returned Goods.
4.5.7 Refunds may be reduced for any diminished value in the Goods resulting from Your excessive handling of them. For the purpose of this clause only, “excessive handling” means any more handling than is reasonably required to ascertain the nature and characteristics of the Goods in question (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge You an appropriate sum if the Goods are found to have been handled in a way that would otherwise entitle Us or Our Partner to reduce Your refund or refuse to issue a refund altogether.
4.8.2 Refunds will be processed via the same method of payment unless agreed.
5. Complaints and Feedback
5.1 For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us using the contact details provided on Our Websites.
5.2 We always welcome feedback from Our Customers and, whilst We always use all reasonable efforts to ensure that Your experience as a Customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.
6. Liabilities
6.1 Subject to Clause 7.5 below, We will be responsible for any foreseeable Losses that You may suffer as a result of Our breach of these Terms and Conditions. Losses are foreseeable if it is an obvious consequence of Our breach, or if it is contemplated by You and Us when the Contract is created. We will not be responsible for any Losses that are not foreseeable.
6.2 We only supply Goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
6.3 Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees or for fraud or fraudulent misrepresentation.
6.4 Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer.
6.5 Our maximum liability to You under these Terms and Conditions shall be limited to the value of the Goods purchased which give rise to such claim, and in no event shall we be liable for any Losses in excess of such value.
7.6 YOUR ENTITLEMENT TO THE RIGHTS AND PRIVILEGES GRANTED BY THESE TERMS AND CONDITIONS, ARE IN LIEU OF AND TO THE EXCLUSION OF ANY OTHER RIGHT OR CAUSE IN ACTION IN CONTRACT (INCLUDING NEGLIGENT BREACH OF CONTRACT), TORT (INCLUDING NEGLIGENCE AND PRODUCT LIABILITY WHETHER STRICT OR OTHERWISE) OR UNDER STATUTE OR ANY OTHER LEGALLY RECOGNISED CAUSE OF ACTION OR LIABILITY WHATSOEVER, WHETHER ARISING UNDER THESE TERMS AND CONDITIONS OR OTHERWISE.
7.7 To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Websites or the use of or reliance upon any of Our Content or User Generated Content published by Us.
7.8 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to any of Our Conten or User Generated Content published by Us.
8.Our Intellectual Property
8.1 With the exception of User Generated Content, all Content included on Our Websites and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content (including User Generated Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
8.2. You may not reproduce, copy, distribute, sell, rent, sub-license, store, or in any other manner re-use Content from Our Websites unless given express written permission to do so by Us.
8.3 You may:
8.3.1 access, view and use Our Websites in a web browser (including any web browsing capability built into other types of software or app);
8.3.2 download Our Websites (or any part of it) for caching;
8.3.3 print pages from Our Websites;
8.3.4 download extracts from pages on Our Websites; and
8.3.5 save pages from Our Websites for later and/or offline viewing.
8.4 Our status as the owner and author of the Content on Our Websites (or that of identified licensors, as appropriate) must always be acknowledged.
11.5 You may not use any Content saved or downloaded from Our Websites for commercial purposes without first obtaining a license from Us (or Our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Websites for general information purposes whether by business users or consumers.
8.6 Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; the making of personal copies for private use; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
8.7 You may Link to Our Websites provided that:
8.7.1 You do so in a fair and legal manner;
8.7.2 You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
8.7.3 You do not use any logos or trademarks displayed on Our Websites without Our express written permission; and
8.7.4 You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
Pantheon Products items:
You can return most smaller items purchased online from us to any of our stores within 14 days of receipt as long as they’re accompanied with your delivery note.
Most larger products, such as furniture, cannot be returned to our stores.
Pantheon Products items::
5 Marlborough Street
Chorley
PR6 0DT
Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit.
Can't return your goods via the above methods? Get in touch with our Customer Care team and one of our agents will be able to explain your options. Please keep the item safe and protected as it's your responsibility until it has been returned.
We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.
If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please contact our Customer Care team, quoting your order number, and we’ll investigate this for you.
Unfortunately, we can’t refund items that have been damaged after delivery due to misuse, wear and tear, or accidents.
Changed your mind about an item? You’ll need to return it in its original, unused condition and within 14 days of receipt.
Made to Order items are excluded from our standard change of mind policy. It takes 48 hours for us to process your order before we begin to make your product for you. After this time, all Made to Order products are non-returnable and cannot be cancelled.
You can cancel your order or items in your order before we dispatch them by contacting our Customer Care team.
Made to Order items are excluded from our standard cancellation period. It takes 48 hours for us to process your order before we begin to make your product for you. After this time, Made to Order products are non-returnable and cannot be cancelled.
Unfortunately, we’re unable to exchange any orders placed online. You’ll need to return your item in its original, unused condition using one of the return methods above and place a new order for the item you’d like.
Once your returned items have been received, your refund will be processed within 3-5 working days. Your refund will be processed via the same method of payment that you used to pay for your order.
Copyright © 2024 Pantheon Products - All Rights Reserved.
Pantheon Products Ltd is registered in England and Wales with company registration number 14868861. Its registered address is at 5 Marlborough Street, Chorley, PR6 0DT.